3 months ago
WATCH: I MAKE SURE MY CLIENTS ARE HAPPY!
Gogo Grace Nalana of Salt and Pepper Spaza  ~ Themba Makofane

August is Women's Month and Daily Sun and Anglo American brings you the story of one woman's success.

Most business people around the world say one of the success factors in business is satisfied customers.

And Mukondi Mafune, who received funding from Anglo American's diamond business, De Beers, to buy her bread delivery truck, also believes the same.

Since 2013, she has been delivering 70 000 loaves a month in Limpopo’s northernmost town of Musina to many national retailers, franchises, filling stations and about 136 spaza shops in our communities.

Mukondi said she did not just get the funds form Anglo American but also gets mentorship on how to run and manage her business and finances.

The mentorship also helps me to make sure that I keep my customers happy.

"So I always make sure that my customers are happy," she told Daily Sun.

Daily Sun spoke to some of her customers to find out how they view her services.

Gogo Grace Nalana of Salt and Pepper Spaza in Nancefield township praised Mukondi for delivering fresh bread on time every day.

“I’m the only one who sells her brand of bread around here and Mukondi brings it in fresh every day.

“I’m happy with her service and this has also helped me gain more customers,” said gogo Grace.

One of Mukondi’s big retail clients is Musina Super Spar.

They appreciate the quality of her service.

Spar department manager, Stelia Dorman, said she met Mukondi in 2013. She was driving the same truck she now uses to deliver bread to the shop.

“I was impressed by this woman who not only delivered the bread on a Sunday morning but unpacked it by herself.

“I was used to men delivering bread and not women. I became interested in her story.”

She said that the store has never had complaints or returns from customers after Mukondi started delivering bread.

“Her work is splendid and she has never disappointed us.

“South African women should use her as an example of what is possible. I’m older than her but she has taught me a lot about my own business.”

 

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