CITY POWER says it has initiated a drive to roll out smart meters for Joburg residents at zero cost.
City Power spokesman Isaac Mangena said the entity has intensified efforts to upgrade customers’ prepaid meters in the City of Joburg to ensure they continue functioning beyond 24 November 2024.
“This is part of the power utility’s token identifier (TID) programme, which started on 15 August 2023. Due to the old technology, all prepaid meters will stop dispensing electricity in November 2024, as credit tokens will run out of available numbers unless they are reset,” Mangena explained.
He added that prepaid meters not upgraded then will cease to work.
Mangena has appealed to customers to grant their teams access to their properties.
“The teams are easily identifiable, as they wear yellow TID-branded bibs or T-shirts and carry valid ID cards with their photo, name, and surname, as well as an expiry date."
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He added that the utility is aware that criminals use counterfeit meter reading credentials to enter residential homes to rob unsuspecting customers.
“To ensure that they don’t fall prey to this crime, customers may verify the TID agents' credentials by calling the number reflected on their branded bibs or valid ID cards. As this service is provided at no cost, customers are cautioned not to pay for TID meter resetting."
Customers have been urged to report suspicious activities such as being asked to pay for meter resetting service when people at their doorsteps are not wearing TID-branded clothing and have no ID cards.
City Power’s contact centre is available on 0800 202925 or 011 4907484.
Meanwhile, the utility continues its revenue collection drive by targeting residential estates that owe the municipality revenue for electricity.
