THE FACTS 

TSHIDI Putsanyana from Florida, Roodepoort, had her car stolen at the Roodepoort Home Affairs.

She lodged a claim with MiWay, her insurer, but it was rejected on the grounds of dishonesty. She filed an appeal and it, too, was rejected.

WHAT I DID  

I looked through her claim and the rejection letter.

SOLUTION  

Tshidi was told about the short term insurance Ombudsman and submitted a complaint. The Ombud will investigate, and if it turns out the rejection was unfair, MiWay will have to pay Tshidi.

Her claim may have been unfairly rejected due to a misunderstanding between her and the assessor who was in charge of her claim.