THE FACTS
ITUMELENG Lekopa from Klerksdorp, North West, has had a funeral policy with Edgars since 2016.
The policy, which he took out to cover his parents and uncle, was sold to him over the phone by an Edgars agent.
But last August, when he put in a claim after his uncle died, he was sent from one agent to another to get the claim paid.
In October, a supervisor told him they were waiting for the voice recording of the call when he took out the policy. He’s had no other feedback.
He decided to write to the SunDefender asking for help.
WHAT I DID
I spoke to Edgars’ holding company Edcon to find out why Itumeleng’s claim was not being sorted out.
SOLUTION
Michael Rubenstein from Edcon’s communications company Aprio sent an email to say the complaint had been resolved with Itumeleng.
I called Itumeleng, who said he had received a call and a letter was sent to him, apologising for the inconvenience. His claim was processed and he was satisfied.
