THE FACTS
Surprise Mokhajane from Protea South, Soweto was involved in an accident and his parents have been trying to lodge a claim on his behalf.
But they’ve had a hard time trying to get his medical records.
They came to the SunDefender for help.
WHAT I DID
I spoke to Nthabiseng Selomo, an administrator at the department of health, who promised to investigate the matter.
SOLUTION
Nthabiseng said I should send her a request for the documents and she will reply with an invoice. A fee must be paid before the records are released.
