THE FACTS
PASEKA Mosebo from Lesotho said his son Michael died last year.
According to Paseka, Michael had a policy with Momentum.
When Michael died, Paseka submitted a claim to Momentum and was told to provide all the relevant documents, which he did.
Paseka said he has not received any communication regarding the claim.
He came to the SunDefender for help.
WHAT I DID
I spoke to Ashlene Ganesh at Momentum, who promised to investigate.
SOLUTION
Ganesh said their investigation revealed that the delay was caused by Paseka’s bank account.
The account number he provided doesn’t exist.
Paseka had to provide a new bank statement so that the benefits could be paid. He has already been paid.
