THE FACTS
RICHARD Phiri from Joburg said that in December last year he needed a new gearbox for his car.
He bought the gearbox from a reputable company that sells car parts.
The company promised him that the gearbox would be delivered to his place, but to date he has not received any delivery.
Richard wants to know if he has any legal recourse.
ADVICE
The Consumer Protection Act entitles consumers to the delivery of all goods on an agreed time and in an acceptable condition. Late deliveries are not acceptable.
If there are going to be any delays, that must be communicated with the consumer. Richard can contact the seller by writing to them and giving them notice of his next step.
Should they fail to deliver within a specific time, he can request his money back.
