THE FACTS
MPHO Leshaba from Daveyton needed help regarding her Assupol funeral policy that she’s had since 2017 on her aunt’s life.
When her aunt died on 19 April, she submitted her claim and emailed requested documents. Nobody contacted her so she called the call centre, but no one responded. She responded to a sales SMS and when she was phoned, she explained her problem. She was transferred to Motse Mogotsi, who asked her to send all documents. Assupol has not given any feedback.
SOLUTION
I spoke to Assupol Life, and senior specialist Lerato Tlalane confirmed that the claim was received. All policies under 10 years are subject to validation, and details of the death and relationship of the policyholder to the deceased are verified. Lerato said this was done to curb fraud and confirmed that assessment was finalised and payment would be made soon.
