SASSA social grants recipients using the Sassa gold cards are advised to collect their money at retailers and ATMs, because over the counter withdrawals at Post Office outlets are affected by systems glitches.
Post bank interim chief executive officer Lucas Ndala said: “Withdrawals of social grants can be made at any retail outlets nationwide that provides the cashback functionality which includes Shoprite, Checkers, Usave, Pick n Pay and Boxer. Sassa grants recipients can also use the Sassa gold cards to make purchases at any place that accepts bank card transactions, as the Sassa gold cards functions fully within the national payments system similarly to any other bank card.”
The system glitch within Post Office outlets also affects all Postbank customers wishing to make over the counter transactions that include deposits and withdrawals.
“We apologise to our Sassa social grants beneficiaries and Postbank customers for the inconvenience caused as we take every service interruptions seriously. Our IT teams have been tasked to resolve the technical challenges affecting the over the counter branch transactions as a matter of urgency. All customers are advised to use retailers and ATMs as alternatives while we are working on retaining full services availability within Post Office branches,” said Ndala.
He said they reassured all their customers and partners that their overall experience of Postbank and the services they offer remain their top priority. He said Postbank will send out a notification once the matter has been resolved.
