THE FACTS

WILSON Mzamane from Braamfischerville, Soweto, said the status of his ID has been blocked on the home affairs system.

He said he was then asked to provide the department with documents to verify his identity. He said he’s done this but his ID remains blocked.

WHAT I DID

I spoke to home affairs to have his problem sorted out.

SOLUTION

David Hlabane from the head office said they’d not received Wilson’s application. He has to submit an application with a full set of fingerprints as well as his birth certificate, parents’ ID copies and clinic card.