THE FACTS
VONGANI Banyini from Joburg said his late mother had a policy with Clientele.
After she died in 2004, his aunt received a letter from Clientele indicating there was money he had to claim.
But he couldn’t follow up on the claim because his aunt had the details of the policy and there was conflict within the family.
He wanted to know what he could do to follow up on the claim since he’s the only surviving beneficiary.
Vongani contacted the SunDefender and asked for help.
WHAT I DID
I spoke to Clientele to find out if there were any funds to be claimed and what processes Vongani needed to follow to submit his claim.
SOLUTION
Clientele communications consultant Christopher Bompas confirmed the claim was reported in 2004, but they didn’t get any further correspondence from the family.
He said because of that, they couldn’t proceed with the payment of the claim at the time.
Since speaking to the SunDefender, they have contacted Vongani. Bompas confirmed all the necessary claim documents were submitted.
He said the claim was in the final stages of processing and payment would be made to the beneficiary within the next week. I spoke to Vongani, who confirmed his claim had been paid.
