THE FACTS

SMANGELE Sehong from Vanderbijlpark in the Vaal said she bought R2 000 Zakhele shares from MTN.

But she was unable to renew the shares when they expired.

She then contacted MTN to submit her claim.

She was given forms to complete, which she did and returned them to MTN.

She was told she’d be paid within 14 days, but she still hasn’t received her money.

WHAT I DID

I spoke to MTN to find out what was delaying the payment.

SOLUTION

She said after the SunDefender contacted MTN, the company called her.

She was told that she’d get her money back.

Smangele confirmed her payment had been made.