THE FACTS
ANDRIES Sathekge from Edenvale, Ekurhuleni, said he bought a car from G.I.G. Motors in August.
But after only a few days, the car was overheating and had to be towed back to his home.
He spoke to the dealership but didn’t get any help.
When he bought the second-hand car, Andries was told it was under warranty. But now the dealership doesn’t want to repair the car and this worries Andries.
WHAT I DID
I spoke to the dealership and asked it to look into the problem.
SOLUTION
Renesh from the dealership said Andries was given a 30-day or 1 000km warranty on the engine and gearbox.
The main warranty takes a few weeks to activate.
Andries’ one-year warranty covers the car’s wear and tear and mechanical failure. This was clearly explained to him.
Renesh said Andries repaired the thermostat that caused the problem.
Andries has since received a refund for the money he spent on the repairs.
After that he heard a strange noise in the car and the dealership promised to do the necessary repairs.
He was told to book it in.
He was told he needed to refer to the warranty for any problems with the car.
