THE FACTS JAMES Leire from Westdene, Joburg, asked for assistance regarding his Road Accident Fund claim. He was involved in an accident in 2017 and claimed directly from the RAF. He has not yet received any response from the fund.

WHAT I DID

I spoke to the RAF to find out if the claim had been received and what the status of the claim was.

SOLUTION

The RAF’s Boniswa Matshoba said James was a direct claimant. The RAF is helping him to get the necessary documents regarding the claim. It will contact him regarding the claim’s progress.