THE FACTS

MERCIA Mosiane from Mohlakeng worked for Life Care Centre from 1996 to 1999. But when she applied for the money from her provident fund she only got R2 000.

WHAT I DID

I spoke to Alexander Forbes to seek answers.

SOLUTION

Alexander Forbes’ Shamiela Johr said Mercia left the fund in 1996 and the full benefit was paid.

There was no further benefit due as there were no further contributions after that. She called Mercia, who accepted her explanation.