THE FACTS 

PAUL Ramorake from Tsakane, Ekurhuleni, came to the SunDefender to complain that he had lodged an injury on-duty claim in 2009.

To date he’s not received any information of his payout.

WHAT I DID  

I spoke to the Department of Labour to find out what caused the delay.

SOLUTION  

Mishack Magakwe from the department said the system shows that on 21 September last year Paul was advised to submit a description of how the accident happened.

On 9 November of the same year, he was requested to submit his first medical report.

Paul was contacted regarding this and he confirmed he has since submitted the outstanding documents.