MARIA Komane from Phiri, Soweto, said she and her husband had a policy with Sanlam and when he died she submitted her claim.
When she contacted Sanlam to follow up she didn’t get help. She came to the SunDefender for help.
WHAT I DID
I spoke to Sanlam to find out what the status of the claim was and why payment had not been made.
Louis Swanepoel from Sanlam confirmed that Maria’s payment has been finalised. Maria’s late husband was a member of The Joy Global Africa Provident Fund administered by ACA Employee Benefits, a division of Sanlam.The quiry is not about the death claim benefit for Mr Komane’s beneficiaries but about events after the claim was processed. The claim is about payment that was in a reserve account of the fund. The trustees made payments to all members, including beneficiaries, in line with the rules of the fund.