Lejone Mthimkhulu from Daveyton, Ekurhukeni, had a car which had a tracking device.
The car was involved in an accident and was written off.
He informed Matrix Vehicle Tracking about this.
But Matrix still demands payment from him.
He doesn’t understand why he must still pay for the device and the service.
WHAT I DID
I contacted Lejone to explain to him that the contract is a fixed-term contract.
A fixed-term contract only ends when the period specified in the contract lapses, regardless of whether the product is still in the customer’s possession or not.
If he wants to cancel, he will have to pay a cancellation fee. This is standard with all such contracts.