THE FACTS 

JABULANI Ngubeni from Atteridgeville lodged a UIF complaint at the Department of Labour in Tshwane. 

He said when he went to follow it up, he was told his complaint had been transferred to the Sandton branch. 

When he called the branch, he said he wasn’t helped. 

WHAT I DID 

I spoke to Mishack Magakwe at the department and he promised to investigate.

SOLUTION

Magakwe said the department had received the declaration forms from the employer and Jabulani could now approach his labour office to lodge his UIF claim.