THE FACTS

TIBELLO Ramathibana from Protea, Soweto, said she had a funeral policy with Assupol under which she covered her kids and grandchildren.

One of her grandchildren has died but when she went to claim, she was told the claim would not be paid out.

WHAT I DID

I spoke to Assupol.

SOLUTION

Thuli Dladla from compliance and regulatory affairs contacted Tibello for additional documents. They will assess the claim.