THE FACTS
ALFRED Gwala from Joburg was a member of the Metal Industries Provident Fund from 1995 to 2010.
He received a statement reflecting he had a surplus balance of R 35 186,81 but was only paid R23 948,82.
After contacting the fund and receiving no response, he asked the SunDefender for help.
WHAT I DID
I asked the fund to investigate and provide feedback.
SOLUTION
The fund’s Thando Mazibuko said Alfred was paid R16 298 in 2012 and R23 948 in 2016.
This brought the total payout amount to R40 207, which means the fund no longer owes Alfred.