Share

FAULTY GOODS MUST BE REPLACED

accreditation
-
-

TITO* bought a new home theatre system with a 2-year warranty. Two weeks later, the speakers stopped working!

When Tito went back to the store, they told him the speakers were not their problem: the only thing they would fix was the sub-woofer. What are Tito’s legal rights in this situation?

Scorpion Legal Protection’s advice

The law that applies to Tito’s situation is the Consumer Protection Act No 68 of 2008. This outlines key consumer rights.

Those that apply specifically to Tito’s situation are the right to fair value, good quality and safety and the right to accountability by suppliers.

Consumers are entitled to receive goods or services of good quality, in good working order and free of defects. They have a right to implied warranty of quality. This means the goods being sold comply with the requirements and standards of being safe, of good quality and durable.

Consumers are permitted to return goods to suppliers, without penalty and at the suppliers’ risk and expense, within a period of six months after delivery, if the goods are of inferior quality, unsafe or defective. Suppliers are obliged to refund or replace faulty goods.

Tito can demand that the store refund him the money he paid, or repair or replace the defective home theatre system. If they refuse he can lodge a complaint with the Goods and Services Ombudsman or National Consumer Tribunal.

Tips

  • Consumers have the right to demand contracts/agreements in easy to understand, plain language. If you do not understand terms and conditions of what you are buying/signing, rather ask.
  • Warranties are null and void if consumers misuse or abuse goods.

If you have a query, follow us on Facebook and ask your question during our next live Q&A on 10 January 2019.

  • This is basic advice and cannot be relied on solely. * Names have been changed to protect identity.

You can strike back legally too!


Click here

to fill in your details for Scorpion to call you back.

Terms and conditions apply.

    Get the best in Soccer, News and Lifestyle content with SNL24 PLUS
    For 14 free days, you can have access to the best from Soccer Laduma, KickOff, Daily Sun, TrueLove and Drum. Thereafter you will be billed R29 per month. You can cancel anytime and if you cancel within 14 days you won't be billed.
    Subscribe to SNL24 PLUS
    heading
    description
    username
    Show Comments ()
    Voting Booth
    SunFam, How do you normally spend Easter holidays?
    Please select an option Oops! Something went wrong, please try again later.
    Results
    Going to church
    29% - 58 votes
    Hosting or attending a family gathering
    11% - 22 votes
    Chilling at home
    54% - 106 votes
    Working
    6% - 12 votes
    Vote
    Let us know what you think

    Contact the People’s Paper with feedback on stories and how we could make dailysun.co.za even better!

    Learn more
    Do you have a story for the People’s Paper?

    Click below to contact our news desk and share your story with SunLand!

    Let's do it!