Elizabeth Kunene from Jabulani, Soweto said her late husband had a policy with Old Mutual which listed her as a beneficiary.
After he died she claimed from Old Mutual, but did not receive a payout. She decided to ask SunDefender for help.
WHAT I DID
I spoke to Old Mutual to find out why she had not been paid.
Vuyani Ntantiso of Old Mutual’s complaints department said Elizabeth’s husband had a policy but ceded it to Volkskas Bank, which became Absa. This meant if he failed to repay the loan he had with the bank, it would be entitled to the proceeds of the policy.
When he died the loan was still outstanding, so Old Mutual was bound by law to pay the money to the bank.