EXPERIENCE can make a huge difference.

Defined as what people encounter, observe or feel during the course of their employment at a company, employee experience is everything an employee encounters at work – their interactions with their boss, their team, work-place infrastructure and many other things.

Ravi Panthi, Human Resources head for Africa, Wipro Limited, said the relationship between an employer and an employee is key.

“The brand value of an organisation, as well as the environment, determine how favourable it is for an employer to experiment with new ways of working,” Panthi said.

He said today, jobs are not structured like in the past. Retaining talent is not only about providing a 9-to-5 job. It’s about navigating and exploring new ways and creating a culture of hunger for learning among employees.

Link between employer and employee 

In terms of building and maintaining a positive employer-employee relationship, it must be remembered that while an employee is an individual, he/she is everything about this individual – from the physical facilities of the workplace to the emails that employees receive during the course of their work.

Hence employer interaction with employees is also important.

It’s also important to remember that an employee’s experience is the value proposition that an employer presents to the outside world. Employees communicate the values of an organisation beyond the workplace.

Understanding employee needs 

When employees are not interested in sticking around it leads to companies losing out on their value proposition.

In the days of social media, people communicate quickly and effectively. And when an employer starts losing their value proposition, he/she will struggle to sustain the company culture.

It comes down to knowing your employees, their needs and culture.

Then, align your organisation’s culture with your talent base.

To create a successful employee experience, an employer needs to display certain characteristics to attract employees.

A cultural strategy should be implemented from top to bottom and vice versa, with the manager being the link in the middle.

Transformation can’t happen unless managers step up.

“Companies should realise that they can’t use a general approach to employee experience.

“It’s a subjective matter. They should be in touch witheach employee,” said Panthi.