Share

WATCH OUT FOR ANY FISHY DEBIT ORDERS

accreditation
Has someone been stealing little amounts of money from your account every month?
Has someone been stealing little amounts of money from your account every month?

BECAUSE we are in Consumer Awareness Month, let’s look at how we can improve our account security.

The first action is to check your bank statement. Can you identify all the transactions?

Were all the payments and debit orders authorised? Do they add up to the amounts listed on your records?

This is important because scammers have been abusing the debit order system and it’s very hard to reverse the money that was sent off.

The ombudsman for banking services recorded a sudden jump in debit order complaints.

“The office is seeing an increase in the number of problems regarding unauthorised debit orders.

“Four years ago, these complaints were part of out Current Accounts division. Now they fall under their own category, with its own data.

“What’s disturbing is the loss of income to banking customers and the emotional turmoil that it causes.”

“An unauthorised debit order is fraud. If you suspect that a transaction may be unlawful, contact your bank immediately.

How to complain

- Lodge a formal, written complaint directly with your bank’s dispute resolution department

- Ask for a complaint reference number from your bank

- Allow the bank 20 working days to respond

- Ask your bank to give you a written response

Contact the office of the banking services ombud for free assistance if you have any banking problems or need to lodge a complaint, on 0860 800 900 (standard rates apply).

Get the best in Soccer, News and Lifestyle content with SNL24 PLUS
For 14 free days, you can have access to the best from Soccer Laduma, KickOff, Daily Sun, TrueLove and Drum. Thereafter you will be billed R29 per month. You can cancel anytime and if you cancel within 14 days you won't be billed.
Subscribe to SNL24 PLUS
heading
description
username
Show Comments ()
Voting Booth
What do you value most personally?
Please select an option Oops! Something went wrong, please try again later.
Results
Earning tons of money
25% - 4 votes
Career Progression
6% - 1 votes
Work-Life balance
69% - 11 votes
Vote
Let us know what you think

Contact the People’s Paper with feedback on stories and how we could make dailysun.co.za even better!

Learn more
Do you have a story for the People’s Paper?

Click below to contact our news desk and share your story with SunLand!

Let's do it!