Evelyn, kick start your bank account!
THE FACTS
EVELYN Kutwane from Joburg had been trying to get her provident fund money with no success.The mother of two worked for Indgro Outsourcing between 2007 and 2013.She said she submitted her fund withdrawal forms to administrator NBC in June last year. After six months, she went back to NBC and was told her payout would be made within three weeks. Again nothing happened.Weeks turned into months and she became desperate, unable to afford phone calls, to send out her CV or to pay for transport.She came to SunDefender seeking help.
WHAT I DID
I contacted Azizzar Nkosi at NBC, who promised to investigate the query.
SOLUTION
It has been established that Evelyn’s bank account had been closed. She has to re-activate it so that the payment can be made.
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PROGRESS FOR REBECCA
THE FACTS
REBECCA Chiloane from Jane Furse in Limpopo has an insurance policy with Absa iDirect for her Mazda 5. In March, the car was involved in an accident and Rebecca filed a claim to have the vehicle fixed.She said the insurer has been sending her from pillar to post since the accident and refuses to accept her claim. A frustrated Rebecca wrote a letter to the SunDefender asking for help.
WHAT I DID
I contacted Calvin Mashigo at Absa, who promised to look into the matter.
SOLUTION
The claim is still being processed and the resolution has been communicated to Rebecca. The ball is finally rolling and Rebecca is pleased with the outcome so far.
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Store investigates Siseko’s case
THE FACTS
SISEKO Khambi claims he lost his ID a few years ago and someone has been using it to open accounts. He discovered this when he tried to get a cellphone contract. The service provider told him he had an account in arrears and his name was listed at a credit bureau. He also found out that he owed Lewis Stores R19 000. He then contacted SunDefender for help.
WHAT I DID
I contacted Lewis Stores call centre manager Judy Isaacs.
SOLUTION
It was found that Siseko had indeed entered into a credit application with Lewis Stores in April 2011. He produced his ID and a payslip and a credibility check was completed, on which basis credit was granted. However, on the same day an application was being processed at another Lewis branch using the same details. That application was denied and the matter was escalated to the fraud department. It was discovered that Siseko’s payslip had been fraudulently manipulated and the store listed his ID number with the South African Fraud Prevention Services. It has also been brought to the store’s attention that in May a request was sent from a false Lewis email address stating that Siseko’s profile be updated with the Fraud Prevention Services. Lewis is investigating and intend to take legal action.
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