ALL responders have stated that they are ready to react to holiday season emergencies in record time.
Emergency officials are expected to work around the clock to make sure everyone is kept safe, travelling the country’s roads on the way to their destinations.
But still we hear of horror stories, so what we want to know is, how efficient are Mzansi’s emergency services?
Earlier this year, Statistics South Africa (Stats SA) released its Victims of Crime Survey, which illustrated the South African Police Service’s emergency response call time across the country’s nine provinces.
According to the report, the Western Cape indicated the fastest police emergency response time when compared to other provinces. The Northern Cape, Free State, KwaZulu-Natal and Mpumalanga, on the other hand, are the poorest performing provinces in the country – each indicated that it takes up to two hours for police to respond to an emergency.
Pumzile Papu, spokesman and head of consulting for RapidDeploy, an organisation committed to improving the emergency services industry’s deployment efficiency, said: “South Africa’s emergency response time is poor, especially in certain parts of the country. A lack of resources and old systems make the challenge harder. But with the right technology, emergency dispatch services can be streamlined and response time reduced.”
This holiday season, Papu encouraged people to be vigilant, download emergency apps to their smartphones, learn the emergency numbers, and exercise caution, especially while driving on the roads and exploring the country.
In case of an emergency
- From a landline, dial 10111 for the POLICE service.
- From a landline, dial 10177 for the AMBULANCE service.
- From a cellphone, Dial 112 and a caller’s call will be re-directed to the emergency service needed.
Provide the call centre operator with all the relevant details:
Nature of the emergency.
- Details of injuries, if any.
- Exact location, including nearby landmarks.
- Caller’s personal details.
A response vehicle relevant to the emergency will be dispatched
- Flying squad
- Fire and rescue
- Sea search and rescue.